Terms & Conditions
Robotic Rehab LLC
/dba/ Robotic Rehab & Relief
These Terms and Conditions amount to a binding agreement between you and Robotic Rehab LLC /dba/ Robotic Rehab & Relief, a Michigan limited liability company (“Company”, “we”, “us”, or “our”) regarding your use of: (i) Our website, which is currently www.roboticrr.com, including any information contained thereon or available through our social media pages (collectively the “Website”), (ii) any products produced, manufactured, distributed, or sold by us (“Products”), (iii) any services provided by us, including those services provided at one of our clinics, in connection with the Website or otherwise (“Services”).
By visiting our Website, using or purchasing our Products, or using our Services, you expressly acknowledge and agree to be bound by these Terms and Conditions, as the same may be amended from time to time (“Terms”). If you do not agree to be bound by these Terms, do not use or continue to use our Website, Products, or Services.
You agree that we may modify these Terms, in our sole discretion, and that each modification shall become effective immediately upon posting of the modified Terms on the Website.
The Services shall include all physical therapy assessments, treatments and modalities (including robotic therapy) and all other related services.
All payments for Products or Services are solely your responsibility and are due at the time said Products or Services are received. If a statement is delivered to you, it is due upon receipt. We accept payment via cash, credit/debit cards, checks, or other approved forms of payment. Payment can be made in person or through our online payment portal (if available). All payments made are non-refundable. Any cancellation or rescheduling of appointments must follow our cancellation policy (see below). Any payments not received within ten (10) days will be assessed a monthly late fee in the amount of $25.00, which shall accrue monthly. You will also be responsible for all costs and expenses associated with collecting your balance including attorney fees, if any.
No Insurance Involvement. The Company operates on a patient-pay basis and does not accept insurance. By using our Products or Services, you acknowledge that insurance providers will not be involved in the payment or reimbursement for the Products received or Services rendered. You are responsible for the full payment of Products and Services, and the Company does not provide reimbursement assistance through insurance claims. However, we will provide a receipt for services rendered that you may submit to your insurance provider for possible reimbursement, but this is not guaranteed. Your health saving account (HSA) may cover the Products or Services, but we accept no responsibility in connection with any such payment or reimbursement.
Appointments must be scheduled in advance either by calling our office or using our online scheduling system (if available). We will accommodate walk-ins when we are able to do so, but we make no promise that we are able to. We require at least 24 hours’ notice to cancel or reschedule an appointment. Failure to timely cancel a scheduled appointment will result in a late cancellation fee equivalent to the cost of the missed session.
The content created or distributed by us does not constitute medical advice. The Website offers health and fitness information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace professional health care advice, diagnosis, or treatment. Although we provide products and services with your well-being and safety in mind, it is critical that you consult your physician or other healthcare professional, follow all safety and other instructions, and get permission before accessing the Website or Services, particularly if you are prone to injuries, are pregnant or nursing, have surgical mesh implanted, or have any other medical conditions. The Website and content are provided for informational purposes only and are not intended to diagnose any medical condition, replace the advice of a healthcare professional, or provide any medical diagnosis, advice, or treatment, nor has any statement or claim been evaluated by the Food and Drug Administration (“FDA”). You should not use any of the information on the Website, or otherwise provided by us, or our Products or Services to diagnose or treat any health problem or suspected health problem or disease, nor should our Products be utilized as medication or any other form of healthcare or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health care professional because of something you may have read on the Website. The use of any information provided on the Website is solely at your own risk.
Nothing stated or posted on the Website is intended to be, and must not be taken to be, the practice of medical care, physical therapy, or counseling services. For purposes of these Terms, the practice of medicine, physical therapy, and counseling services includes, but is not limited to, psychiatry, psychology, psychotherapy, physical therapy, or providing professional health care treatment, instructions, diagnosis, prognosis or advice.
YOU ACKNOWLEDGE THAT THE WEBSITE, CONTENT, AND ANY ASSOCIATED MATERIALS ARE NOT PHYSICAL THERAPY AND SHOULD NOT BE USED OR CONSIDERED AS SUCH. BY USING THE WEBSITE, CONTENT, AND ANY ASSOCIATED MATERIALS YOU ALSO ACKNOWLEDGE THAT NO DOCTOR-PATIENT RELATIONSHIP HAS BEEN FORMED WITH US.
The Website is continually under development, and we make no warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose. In that regard, developments in health care research may impact the health and fitness information that appears here. No assurance can be given that the information contained in the Website will always include the most recent findings or developments with respect to the particular material.
You acknowledge and accept that there are inherent risks associated with physical therapy and rehabilitation, including but not limited to soreness, injury, or delayed recovery. The Clinic will take all reasonable precautions to minimize these risks but cannot guarantee specific results. Except as otherwise set forth herein, the information contained on the Website and our Products and Services are provided AS IS without any guarantees or warranty of any kind. We make no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third-party rights. We assume no liability or responsibility for any errors or omissions in the content of the Website, Products, or Services, that defects will be corrected, or that any Company site or the servers that make such materials available are free of viruses or other harmful components; any failures, delays, malfunctions, or interruptions in the delivery of any Content contained on the site; any losses or damages arising from the use of the content provided on the sites; or any conduct by users of the site, either online or offline. We do not warrant or make any representations regarding the use or the results of the use of the materials on any Services or the Website in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire cost of all necessary servicing, repair, or correction. No additional warranty is made as to our Products or Services that is not otherwise expressly provided in these Terms or other published Warranty Terms, if any. Use of the Product or Services by you is at your own risk. In no event shall any representation or warranty, either express or implied, of any nature, nor any information provided by us, with respect to our Products or Services be considered a part of our terms and conditions of sale. You shall not distribute or furnish our Products to any other party and should you do so you assume all responsibility for any direct, indirect, special, incidental or consequential damages of any kind incurred by said party and you agree to fully defend and indemnify us from any claim.
You expressly acknowledge and agree that your access, use and/or involvement with the Website, content, Products and Services, or any content or information provided in connection therewith may involve potentially dangerous physical activities that may lead to personal and/or bodily injury, death, loss of services, loss of consortium, or damage to or loss of property or privacy.
Neither Company nor its members, officers, directors, employees, contractors, agents or sponsors are responsible or liable to you or anyone else for any loss or injury or any indirect, incidental, consequential, special, exemplary, punitive or other damages under any contract, negligence, strict liability or other theory permitted by law arising out of or relating in any way to the Website, Products, Services, or any content or information provided in connection therewith, or any action taken in response to or as a result of any information available on the Website or at one of our clinics.
You hereby acknowledge and willingly accept the risks and agree to unconditionally release and hold harmless Company and Robotic Precision Therapy, LLC, a Michigan limited liability company from and against all claims, suits, causes of action, costs, expenses or liability arising out of or related to your access, use and/or involvement with the Website, Products, Services, or any content or information provided in connection therewith, including actual costs and attorney fees.
In no event shall Company’s total liability to you for any and all damages, losses, and causes of action (whether in contract, tort [including, but not limited to, negligence], statutory, or otherwise) exceed the amount paid by you. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law.
Many people with chronic and acute spine-related and extremity disorders and joint stiffness, tightness, neck, shoulder, and leg complaints, and other musculoskeletal conditions or injuries have benefited from physical exercise. After consistent treatment, stretching and exercise, many people experience less pain, increased flexibility, and improvement in other symptoms, and are able to return to their normal physical activities at home and work. The goal of the Website, Products, and Services is to improve and normalize the quality of life and to promote you to adopt healthy lifestyle habits such as exercise and good nutrition and assist you during the recovery process. Rejecting such care may lead to progression of pain and other symptoms that limit your ability to perform activities at home and work. Failure to provide a clear, complete and accurate medical history, including any updates, can render our ability to help you less effective and potentially dangerous.
There are various types of professional health care options for those who have your type of condition(s), including; physical therapy, chiropractic, acupuncture, or seeking care from a medical doctor. While uncommon, some people may experience a short-term increase of pain and other symptoms or muscle and ligament strains or sprains as a result of the Services. There are some uncommon and rare potential serious risks to the Services, including, but not limited to, strains, sprains, fractures, disc injuries, dislocations, nerve injuries, and strokes.
It is impossible to give a 100% complete accurate diagnosis and prognosis without a thorough physical examination and diagnostic testing, and likewise the advice given for management of an injury cannot be deemed fully accurate in the absence of this examination from a physical therapist or other healthcare professional and diagnostic testing, when appropriate.
Significant injury is possible if you do not follow due diligence and seek suitable professional advice about your injury. No guarantee of specific results is expressly made or implied.
You knowingly and voluntarily consent to and assume the risk of receiving the Services and performing the exercises and lifestyle habits provided as content on the Website and our staff.
This consent includes all staff and contractors that are employed by or associated with the Company, whether or not their names are listed on these Terms. You understand that the results from the Website, Products and Services are not guaranteed for your condition. Company, through the Website and its staff, has communicated the goals and potential benefits of using the Services and Products for your condition and the associated risks of using those Services and Products. You have had the opportunity to read these terms and understand the above statements, accept the risks mentioned, and hereby consent and agree to the Services and Products for your present condition and any future conditions.
BY AGREEING TO THESE TERMS, YOU ARE AGREEING TO RESOLVE ANY DISPUTE YOU MAY HAVE BETWEEN YOU AND US THROUGH BINDING ARBITRATION RATHER THAN IN COURT. SEE “DISPUTE RESOLUTION” FOR FURTHER DETAILS REGARDING ARBITRATION.
User Eligibility. You may only use our Website, Products, or Services if you are over the age of eighteen (18), capable of forming a legally binding contract with us, and are not otherwise barred from using the Website, Services, or Products by any law or court order or decree. An adult meeting the aforementioned requirements may authorize a minor under their control to utilize our Website, Products, or Services.
User Account. In order to use and access certain Services, you may be required to create a User Account. In the event that you do create a User Account, by doing so you expressly acknowledge and agree that you are creating the User Account voluntarily, and further acknowledge and agree that in so doing you are expressly prohibited from: posting untrue or inaccurate information, posting information, images, or intellectual property that you do not own or otherwise have license to, or that infringes on other’s rights thereto; engage in criminal conduct or conduct that may give rise to civil liability or would violate any law, rule or regulation; and attempt to infiltrate, impair or otherwise interfere with the Website, security, data, or network. By voluntarily creating a User Account you are acknowledging and agreeing that the information you provide is accurate, up-to-date, complete, and not misleading or untrue, otherwise we may suspend or terminate your User Account, in our sole discretion. You agree to not share your User Account, including your username or password, with anyone else, and to be responsible for all activities that occur under your User Account, regardless if you know about the occurrence of, or did not authorize, said activities. You agree to not share any coupon or promotional codes, if any, that are provided to you, and acknowledge and agree that if you do share or otherwise disseminate such coupons or promotional codes that we can suspend or terminate your User Account and to revoke, cancel, rescind, or otherwise terminate any Promo Codes (as defined herein below) that may be associated with you or your User Account.
While we welcome your feedback, comments, suggestions, reviews, and other information about our Website, Products or Services (collectively “Comments”), we reserve the right to review, edit, or otherwise remove same from our Website or other social media profiles or accounts. By providing your Comments, you are granting us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully paid royalty-free license, with full right to sublicense, use, copy, modify, change, alter, delete, or create derivative works therefrom, and to otherwise use and exploit the Comments as we deem fit and for any purpose, in our sole discretion. By providing or otherwise publishing Comments, you warrant that you own the rights of such Comments, so as to legally license the transfer of the Comments as provided herein, and further agree to indemnify and hold us harmless from any claims, lawsuits, or damages, including attorneys’ fees, that may arise from your Comments.
You may purchase our Products and Services from our online store or at one of our clinics. Any Products or Services purchased are subject to the disclaimers provided in these Terms, on the product labels, or on the Website. All Products, Services, prices, descriptions, or any other information related to the Products or Services are subject to change at any time and without notice. We attempt to be as accurate as possible. However, we do not warrant that product or service descriptions or other content on the Website is accurate, complete, reliable, current, or error-free. All prices are displayed in US Dollars (and may be displayed in your local currency depending on where you access the Website from) and may be subject to change at any time and without notice. ALL SALES ARE FINAL.
When you purchase a Product or Service and make a payment through the Website or in person (each a “Sale”), you expressly authorize us, or our third-party payment processor, to charge you for the Sale. In order to complete the Sale, we may need to obtain additional information relevant and necessary to the Sale, including your credit card number, credit card expiration date, email address, billing address, mailing address, phone number, and zip code (“Payment Information”). By initiating or completing a Sale or otherwise providing your Payment Information you represent and warrant that the information is true and accurate, and that you have the legal right and authority to use the payment method provided. When you initiate the consummation of a Sale, you expressly authorize us to provide your Payment Information to any third-party payment processor(s) we may use to complete your Sale together with any applicable taxes and other charges, including shipping and handling. You may also be required to provide Personal Information to verify your identity to complete a Sale.
ou are responsible for any and all personal property that you bring with you to any of our facilities. You hereby release us from any liability for the loss or damage of any and all personal property.
From time to time, we may provide or offer to you offer codes, special codes, promotional codes, coupons, or coupon codes (collectively “Promo Codes”) that are redeemable towards the purchase of Products or Services. Such Promo Codes may be changed or cancelled at any time without notice, and are otherwise subject to expiration dates, minimum purchases, exclusions or any other terms, conditions, or restrictions as may be communicated and determined by us, in our sole discretion. Only valid Promo Codes offered by us will be honored and only if you honor the applicable terms, conditions, and restrictions of said valid Promo Code. Each such Promo Code is non-transferrable, valid for one single purchase, may not be used or redeemed in stores or through third parties, and has no cash value and cannot be redeemed for cash or a cash equivalent. Promo Codes may only be used for the purchase of our Products and Services. We are not responsible for any lost or stolen Promo Codes or for the unauthorized use of Promo Codes, and we will not refund or credit the monetary value of the Promo Code used to purchase any returned Product. Any and all Promo Codes remain subject to change or termination at any time without notice. We reserve the right to cancel, change, alter, or modify any program offered, including referral programs, whether or not such program utilizes Promo Codes, at any time and without notice.
These Terms and the use of the Website, Products, or Services are subject to our privacy policy. We are committed to protecting your personal and health-related information. All records are kept confidential and stored securely in accordance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act). Our HIPAA Privacy Notice is published on the Website and is incorporated herein by reference. By using the Website, purchasing or using Products, or receiving Services, you consent to the collection and use of your personal data for treatment, billing, and follow-up purposes. Your information will not be shared with third parties without your consent, except as required by law.
We are the owner of all of the content generated by us on our Website and social media accounts or pages, but we do not claim any ownership of any content generated by you the user of said Website and/or social media accounts or pages, and nothing in these Terms is meant to or shall be construed to limit your right to use any content generated by you. Subject to the foregoing, you are granting us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully paid royalty-free license, with full right to sublicense, use, copy, modify, change, alter, delete, or create derivative works therefrom, and to otherwise use and exploit any content, generated by you and published to our Website or other social media pages or accounts, as we deem fit and for any purpose, in our sole discretion. You acknowledge and agree that you are expressly prohibited from use of any and all content, other than content generated by you, without the express written consent of the content owner. The Website, is provided “as is.” We do not represent or warrant that the Website will be uninterrupted or error-free. There may be delays, omissions, interruptions, and inaccuracies. We disclaim, to the maximum extent permitted by law, any and all such representations and warranties, including, without limitation and to the maximum extent permitted by law, any and all: (a) warranties of merchantability or fitness for a particular purpose; (b) warranties against infringement of any intellectual property rights; (c) warranties relating to the transmission or delivery of Website; and (d) warranties relating to the accuracy, reliability, correctness, timeliness, or completeness of data on the Website or Products. There is no warranty that the Website or the Products will meet your needs or requirements or the needs or requirements of any other person. Under no circumstances, including, but not limited to, negligence, shall Company, its officers, directors, employees, attorneys or agents be liable (jointly or severally) for any direct, indirect, special, incidental or consequential damages of any kind, including, but not limited to, loss of use, data, or profit, on any theory of liability, arising out of or in connection with the use or the inability to use the materials on the Website, even if Company or any Company representative has been advised of the possibility of such damages. If the applicable state does not permit the exclusion or limitation of incidental or consequential damages the above limitation or exclusion may not apply to you.
You hereby expressly agree to indemnify and hold harmless Company and its officers, managers, directors, members, shareholders, employees, contractors, agents, attorneys, and representatives from and against any and all claims, disputes, demands, liabilities, damages (including without limitation, actual, consequential, indirect, and incidental damages), losses, and costs and expenses (including without limitation, attorney fees, accountant fees, expert fees, and court costs) arising out of, related to, or in any way connected with your access to or use of the Website, Website content, Products, and/or Services, any content generated by you, your violation of these Terms, or otherwise related to your actions (or inaction) related to these Terms and your use or dissemination of the Website, Website content, Products, and/or Services.
These Terms and any action related thereto will be governed by and subject to the laws of the State of Michigan, without regard to its conflict of law provisions, and any proceeding hereunder will be governed by the Rules of Arbitration promulgated by the American Arbitration Association. Except as otherwise expressly set forth in “Dispute Resolution” the exclusive jurisdiction for any and all “Disputes” (as defined below) that you or us are not required to arbitrate, will be the state and federal courts located in Genesee County, Michigan, and you and us each expressly waive any objection to jurisdiction and venue in such courts.
Mandatory Voluntary Binding Arbitration. You and us (the “Parties”) each hereby expressly acknowledge and agree that any dispute, claim, or controversy related to or arising out of these Terms, or the breach, termination, enforcement, interpretation, validity, or modification of these Terms, the purchase, use, or sale of our Products, Services, Privacy Notice or Policies, or Website (collectively the “Disputes”) shall be submitted to and resolved by binding, individual arbitration (the “Arbitration”), in accordance with the laws of the State of Michigan and the Rules of Arbitration promulgated by the American Arbitration Association (“AAA”).
Conduct of Arbitration. The Arbitration will be conducted by AAA and in accordance with AAA’s Consumer Arbitration Rules (“Arbitration Rules”). Any Arbitration must be initiated only by written demand to AAA, with appropriate notice to the other party as specified in the Arbitration Rules. Arbitration claims for less than Ten Thousand and 00/100 US Dollars ($10,000.00) may be submitted and decided on the documents, by telephone, or in person as provided in the Arbitration Rules. For Arbitration claims in excess of Ten Thousand and 00/100 US Dollars ($10,000.00) the right to and manner of hearing will be governed by the Arbitration Rules. The location of any hearing will be in Wayne County, Michigan, unless the Arbitration Rules mandate a different location. The Parties agree that the arbitrator shall have the exclusive authority to decide all issues related to the Disputes and that said decisions shall be binding and are not subject to appeal.
Arbitration Costs and Attorney Fees. Payment of all filing, administration, arbitration, and arbitrator fees will be governed by the Arbitration Rules, including the payment of attorney fees and costs, if any, of the prevailing party, which the arbitrator may award, in the arbitrator’s sole discretion, as more fully provided in the Arbitration Rules.
Class Action Waiver. THE PARTIES (YOU AND COMPANY) AGREE THAT EACH MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR CLASS REPRESENTATIVE IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If a parties’ disputes or claims are resolved through arbitration, the arbitrator may not consolidate any other person’s claims with your claims, may not preside over any other person’s claims wherein we are a party or over any form of a representative or class proceeding. If this provision is deemed unenforceable then the entirety of this Dispute Resolution section of these Terms shall be deemed to be null and void and of no further force or effect.
These Terms and any related documents contain the entire agreement of the Parties regarding the Products, Services, and Website, and supersede and replace any and all oral or written agreements among the Parties. If the terms of any related document conflicts with these Terms then these Terms shall prevail and govern the relationship of the parties. With the exception of the Class Action Waiver provided immediately above, if any provision or clause of these Terms is deemed invalid or unenforceable by an arbitrator or court of competent jurisdiction the remainder of that provision or clause will continue to be enforceable to the fullest extent allowed by law and the remainder of the Term will otherwise remain in full force and effect. Our waiver of any provision or clause, or failure to enforce any rights hereunder shall not constitute or otherwise be considered a waiver of any other provision or clause of these Terms. Any notice to be given, or required by these Terms, shall be delivered: if by you, via email, and if by us by email or by posting to our Website.