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Privacy Policy

Last updated: October 2025

At Robotic Rehab Relief, your privacy matters to us. We are committed to protecting your personal and health information with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our therapy services. By using our site or submitting information, you agree to this policy.

1. Information We Collect

We collect information to provide high-quality therapy services and improve your experience.
  • Personal Information – When you contact us or request a consultation, we may collect your name, email, phone number, and any details you share.
  • Health and Treatment Information – To create effective therapy plans, we may collect relevant medical history, treatment goals, or physical assessment details
  • Website Usage Data – We may automatically gather information such as your IP address, browser type, and pages visited to help us optimize website performance and user experience.
  • Cookies – We may use cookies or similar tools to enhance your browsing experience. You can adjust cookie preferences in your browser settings at any time.

2. How We Use Your Information

We use your information to:
  • Schedule appointments and provide therapy sessions
  • Personalize your care and track your progress
  • Respond to questions and send updates about your appointments
  • Improve our website and service quality
  • Communicate promotions or newsletters if you choose to subscribe
  • Comply with professional, medical, and legal standards

We do not sell or rent your information to third parties.

3. How We Protect Your Information

Your information is stored on secure servers with encryption and strict access controls. Only authorized staff and licensed professionals have access to client data for treatment or administrative purposes. We follow industry-standard data protection practices to prevent unauthorized access, disclosure, or misuse.

4. Sharing Your Information

We only share your information when necessary to deliver our services or meet legal obligations. This may include:
  • Healthcare professionals directly involved in your treatment
  • Service providers who handle scheduling, payment, or communication (under confidentiality agreements)
  • Legal or regulatory authorities when required by law
We never disclose your information to outside parties for marketing purposes without your consent.

5. Your Rights and Choices

You have the right to:
  • Access the information we hold about you
  • Request corrections or updates to inaccurate data
  • Withdraw consent for marketing communications
  • Request that we delete your personal information when legally allowed

To exercise these rights, please contact us directly using the information provided below.

6. Third-Party Links

Our website may contain links to external websites for your convenience. We are not responsible for their content, security, or privacy practices. We encourage you to review their privacy policies before sharing personal information.

7. GDPR Compliance

For visitors from the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to access, correct, or delete your data, as well as the right to restrict or object to certain processing activities. If you wish to make a GDPR-related request, please contact us using the information below. We will respond within the timeframes required by law.

8. HIPAA Compliance

As a provider of rehabilitation and therapeutic services, Robotic Rehab Relief adheres to the Health Insurance Portability and Accountability Act (HIPAA) regulations. This means that any protected health information you share with us is handled confidentially and used only for treatment, payment, or healthcare operations. We maintain administrative, technical, and physical safeguards to ensure the security of your medical data.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised date clearly shown.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Robotic Rehab Relief

146 S. Broadway, Suite 160, Lake Orion, MI 48362
Email: info@roboticrehabandrelief.com
Phone: (248-690-5444)